Residents question municipal billing error

Glenhills resident, Candice Vandersteen, is one of thousands of residents who recieved printed bills with errors on them for the month of July. Her municipal bill listed two other properties on her bill.
Glenhills resident, Candice Vandersteen, is one of thousands of residents who recieved printed bills with errors on them for the month of July. Her municipal bill listed two other properties on her bill.

THE City has acknowledged that there was a printing error with some municipal bills for the month of July. This after several residents took the eThekwini Municipality Facebook page to find out why they were being charged well over their ‘average’ amount on their electricity bills.

The relatively new billing system, Revenue Management System (RMS) replaced the Coins Billing System in 2015 with a view to ironing out problems.

One resident, Candice Vandersteen, received her monthly bill with three different addresses listed on the bill. The Glenhills resident said the ‘average’ amount she paid for electricity had also increased by more than R3 000.

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However, when she contacted the municipality, she was told the figure was correct and that there had been a printing error with the bills.

“I had another address in Glenhills and one in uMhlanga Rocks on my municipal bill. The electricity bill was around R3 000 more than what I pay on average and that led me to question whether the City had included other residents’ charges on my bill. I was told however that they had not done a monthly reading since January at my property and only conducted one this month which increased my bill by a large amount which I find ridiculous.

“The new billing system was supposed to iron out problems but instead there’s been more issues with it. My mom was billed for an entire year in one month at her property which was just ludicrous. The new system has been an absolute nightmare,” she said.

City spokesman Mandla Nsele confirmed there had been a printing error last month.

“The matter was investigated and the issue was contained in the generation of the print file for one day. The bills in the system are correct, it was only the print file that was corrupted. More controls have now been deployed to detect similar issues in the future. Customers are being duly informed of the error on their bills and a new set of bills was issued on 31 July,” he said.

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