Gale force winds aftermath rattles city’s contact centres

Ethekwini Municipality call centre has been getting a high volume of calls since last month's gale force winds.
Ethekwini Municipality call centre has been getting a high volume of calls since last month's gale force winds.

THE aftermath of last month’s gale force winds is still wreaking havoc for the eThekwini Municipality. In a statement the city officials said the winds that resulted in numerous power outages has left them inundated with calls from residents.

They have urged their customers trying to contact the City’s call centres to be patient as the volumes of has increased drastically.

Read also: WATCH: How gale force winds battered Durban

This has been exacerbated by inclement weather including storms and heavy rains which have caused a few areas to experience repeated power failures.

This in turn has resulted in extreme high call volumes; calls taking longer than expected as agents are tied up with callers and slower connections to the contact centre numbers.

Read also:Power to be restored within 24 hours, says City

eThekwini Municipality’s Head of Communications, Tozi Mthethwa said the call volumes and durations fluctuate in a pattern that is unpredictable and unanticipated.

“The public is urged to note that we have begun putting comprehensive plans in place to provide a better and more efficient service in times like these. Their cooperation is appreciated and we apologise for any inconvenience this may have caused,” Mthethwa said.

Customers with specific concerns regarding the service they receive in any of the city’s contact centres can contact eThekwini Municipality Sizakala on 0800 331 011or email [email protected]

 

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  AUTHOR
Northglen News

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